Procedure for management by processes in the National Office of Statistics and Information in Santiago de Cuba

Abstract

In Cuba, the development of quality management by process is still limited, even though its viability is appreciated under current conditions. This allows positive experiences to favor its implementation in different sectors of the economy, as part of updating the Cuban economic model with the approval of the Guidelines for economic and social policy within the framework of the VI Congress of the Communist Party of Cuba. It is necessary to highlight that Process Management is the philosophy on which modern approaches to Quality Management are based, that is, ISO 9000: 2000 and Total Quality. Keep in mind that a process can start and end within the same work area, however, it usually happens that a process starts in one area and ends in another, therefore, a process can use resources from different subsystems.