PROCEDURE FOR ANALYSIS COMPLIANCE WITH QUALITY STANDARDS OFFER OF THE BUFFET RESTAURANT CASONA MELIA SANTIAGO DE CUBA

Authors

  • Oscar Parada-Pérez Universidad de Oriente
  • Oscar Parada-Gutiérrez Universidad de Oriente

Keywords:

quality of the service, standard of quality.

Abstract

The company hotel Cuban faces the challenge of the competitiveness and the client’s satisfaction in an environment that demands of actions that they assure the quality. This article has as objective to show the application of a procedure for the evaluation of the standards of quality of the offer in the restaurant buffet La Casona of the Hotel Meliá Santiago de Cuba. The results achieved by the application of the procedure allow to perfect the process of taking of decisions and it contributes to the efficiency of the hotel and the elevation of the quality of the service. 

Author Biographies

Oscar Parada-Pérez, Universidad de Oriente

 

Oscar Parada-Gutiérrez, Universidad de Oriente

 

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Published

2016-01-08

Issue

Vol. 1 (2010)

Section

Artículos

License

Esta revista proporciona un acceso abierto inmediato a su contenido, basado en el principio de que ofrecer al público un acceso libre a las investigaciones ayuda a un mayor intercambio global de conocimiento.

This journal provides immediate open access to its content, based on the principle that providing the public with free access to research supports a greater global exchange of knowledge.